Today we introduce Leticia Martinez, Senior Cabin Crew Member in Albastar

27 January 2020

Volare a Maiorca con Albastar

When passengers get on an aircraft, they often look at the cabin crew with a sense of curiosity and admiration. After all, the job of flight attendants has always been very fascinating: their role often takes them on trips, they have the chance to explore new cultures, traditions and get to know a lot of people.
You may have wished to ask flight attendants some questions about their job.  We had an interview with Leticia Martinez, Senior Cabin Crew Member in Albastar, who answered our questions about: “Things you’ve always wished to ask a flight attendant”.

What’s the funniest moment you’ve ever experienced on board?

One of the funniest moments was when the members of an orchestra, who were on the flight as we were taking them on tour, played the song “Happy Birthday” to one of the crew members. It was really exciting!

What was the hardest situation you dealt with?

Medical emergencies are the most difficult situations I had to handle. Thankfully, they are not very common and Albastar crews are given a recurrent training that provides us with basic first aid knowledge.

How do you react when one or more passengers get angry or complain?

In case of any dissatisfaction on board, the first thing I try to do is to listen to the reasons that caused the complaint, offering my very best support. I have learned that in those situations it is absolutely necessary to empathically and positively identify with the passenger.

What do you like the most about your job?

Each flight is different from the other and offers different challenges and situations. Definitely the job of the flight attendant is not boring!

What don’t you like about your job?

If I have to think of any less enjoyable side, I can say that I find night flights more physically demanding.

Is it true that flight attendants earn a lot of money?

The final earnings of a flight attendant are affected by the variable part of the salary, which depends on the number of hours flown and the trips away from his/her base.

What’s the difference between cabin crew and ground staff?

Ground staff provide assistance to passengers from the moment they arrive at the airport until they board the aircraft, by handling check-in and boarding procedures.
Flight attendants, who welcome passengers on board, are responsible for their safety and well-being on the aircraft.

How can you become a flight attendant?

You must attend a basic training course on emergency procedures, notions of aerodynamic, a first aid course, and you must know several foreign languages. At the end of the basic course it is necessary to pass the exam to obtain the crew member certificate, which must be maintained by flying and undergoing regular refresher courses.

What do you think of the passengers who clap at the end of the flight?

They are happy that they have reached their destination, they do it spontaneously. This is very appreciated by the crews.

If you could ask all the passengers on a plane for a personal favour as a flight attendant, what would it be?

To pay more attention to the safety demonstration and other instructions given by the crew. Sometimes this information can be repetitive or redundant, but it is important to remember that it is the result of an ongoing study of procedures and behaviours that can raise safety standards.