DELAYS AND CANCELLATIONS
If the cause of the delay or cancellation is classified as an extraordinary circumstance, you will not be entitled to claim compensation.
You can file a complaint by filling in the appropriate form on our website by providing the required information.
Check here the conditions for requesting a refund in case cancellations, delays, overbooking.
For information and reservations, contact our call center:
Monday - Friday: 9 am - 1 pm and 2 pm - 6 pm | Saturday: 9 am - 1 pm
or fill in the form with your requests.
Excluding Italian public holidays. The telephone number is not a premium rate number.