DELAYS AND CANCELLATIONS
If your flight arrives more than three hours after the scheduled time or is canceled within fourteen days of departure, you may be eligible for EC261 compensation, except where the delay is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken, which may include (but not limited to) air traffic control, weather, civil unrest, terrorist alerts and security alerts, medical emergencies, industrial action and unexpected flight safety shortcomings.
If the cause of the delay or cancellation is classified as an extraordinary circumstance, you will not be entitled to claim compensation.
You can file a complaint by filling in the appropriate form on our website by providing the required information.
Check here the conditions for requesting a refund in case cancellations, delays, overbooking.
#CALL CENTER
For information and reservations, contact our call center:
Monday - Friday: 9 am - 1 pm and 2 pm - 6 pm | Saturday: 9 am - 1 pm
or fill in the form with your requests.
Excluding Italian public holidays. The telephone number is not a premium rate number.
