DELAYS AND CANCELLATIONS
If your flight arrives more than three hours after the scheduled time or is canceled within fourteen days of departure, you may be eligible for EC261 compensation, except where the delay is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken, which may include (but not limited to) air traffic control, weather, civil unrest, terrorist alerts and security alerts, medical emergencies, industrial action and unexpected flight safety shortcomings.
If the cause of the delay or cancellation is classified as an extraordinary circumstance, you will not be entitled to claim compensation.
You can file a complaint by filling in the appropriate form on our website by providing the required information.
Check here the conditions for requesting a refund in case cancellations, delays, overbooking.
Passenger Rights – Additional Information
The maximum term to submit a claim to Albastar in the circumstance of application of Regulation (EC) 261/2004 and Regulation (EC) 1107/2006 on the rights and assistance of passengers with reduced mobility (PRM), is five years from the day of the incident that could be transmitted mentioned claim.
When the resolution of a claim to Albastar is not fully satisfactory for the passenger, or within a maximum period of one month from the date of submission of the claim, if it has not been answered, the passenger will have the possibility of appealing, for the resolution of the elapsed conflict, before the State Air Safety Agency – AESA *
(https://www.seguridadaerea.gob.es/), as a Spanish accredited entity for the alternative resolution of air transport disputes (ADR) in which they are applicable European Union Regulations on the protection of air transport users (Reg. (EC) 261/2004 and Reg. (EC) 1107/2006), expressly excluding from this procedure claims for baggage, damages and clauses of the contract of carriage.
It will be cause for inadmissibility of the claim to AESA its presentation once a period of one year has elapsed from the presentation of your claim to Albastar.
The decision adopted by AESA in ADR disputes will be binding on Albastar.*
Regarding Reg. (EC) 261/2004 only in case of a flight operated by Albastar in which:
1) the passenger departs from an airport located in Spanish territory, or
2) the passenger has as destination an airport located in Spanish territory and has departed from an airport located outside the EU.
* Regarding Reg. (EC) 1107/2006 only in case of a flight operated by Albastar in which:
1) the passenger leaves, arrives or transits through an airport located in Spanish territory, or
2) the passenger has as destination an airport located in Spanish territory and has departed from an airport located outside the EU (for the cases provided for in articles 3, 4 and 10 of said Regulation)
