DELAYS AND CANCELLATIONS
In the event of prolonged delays, denied boarding and/or flight cancellations, Albastar refers to Regulation (EC) 261/2004 of the Council and the European Parliament of February 11, 2004, in its subsequent amendments and interpretations, as well as the provisions of national regulations, which protect passengers traveling in the European Union or with intra-Community airlines and which establishes common rules regarding compensation and assistance to passengers.
There are situations in which Regulation (EC) 261/2004 is not applicable:
- If the flight is delayed for less than three hours.
- If the flight departs from a country not belonging to the European Union, destined for an airport in the European Union, and the passenger has already made use of the benefits provided for by the local regulations of the country of origin of the flight.
- If the passenger travels for free or at a reduced fare not accessible to the general public.
- If the cause of the delay or cancellation is classified as an extraordinary circumstance, the passenger will not have the right to claim compensation.
According to Regulation (EC) 261/2004, extraordinary circumstances are defined as those cases where the delay or cancellation was caused by an event that the airline could not have avoided even after taking all necessary measures. Such circumstances fall within the scope of force majeure and may include restrictions on air traffic control (ATC), adverse weather conditions, natural disasters, civil unrest, security alerts generated by unstable political situations, terrorist acts or sabotage, general or unannounced strikes, medical emergencies and unforeseen deficiencies affecting flight safety, among other cases.
A claim for compensation can be submitted to Albastar by completing the following form and providing all required data and documents: