Travelling with a disability and reduced mobility with Albastar
If you are a passenger with disabilities and reduced mobility (PRM), we would like to reassure you by telling you that Albastar personnel are trained in the best hospitals for the care and management of passengers who are referred to as SCPs, i.e. Special Category of Passengers.
In fact, there are many barriers for those who have to travel in a wheelchair.
If you are a passenger with disabilities and reduced mobility (PRM), we would like to reassure you by telling you that Albastar personnel are trained in the best hospitals for the care and management of passengers who are referred to as SCPs, i.e. Special Category of Passengers.
Our specific training is constantly updated and includes, for example, the ability to initiate emergency procedures, such as the evacuation of passengers with no mobility.
And that’s not all: Albastar’s Boeing 737-400s and 800s can transport passengers who need to travel in a stretcher, accompanied by a doctor of their choice.
These are just some of the reasons why we are the leading European carrier for connections to the French town of Lourdes and cooperate with tour operators specialised in pilgrimages.
If you fall under the Special Category of Passengers, you should bear in mind Regulation (EC) no. 1107/2006 of 5 July 2006 when travelling in the European Union as it gives you information on the type of assistance available on the ground and during the plane journey.
But let’s get back to us: by following these few basic steps you will discover that it is not impossible to travel with disabilities and reduced mobility.
- contact our Call Center at least 3 days prior to your flight departure to inform them that you are travelling in a wheelchair and provide all the necessary information: your wheelchair can travel in the hold free of charge.
- 48 hours before your flight date, call your travel agency and notify them of the assistance you need. The travel agency will then contact the air carrier and the airport administrator at both ends of the flight to provide you with the assistance you need.
For organisational and safety reasons for you and all the other passengers, it is very important to know in detail the type of wheelchair you use, size, weight, whether it is manual or powered.
As you well know, there are limitations on the transport of powered wheelchairs due to the batteries. If your wheelchair is equipped with lithium or wet cell batteries you must notify us within three days prior to the departure date.
Travelling in your wheelchair means we need time to organise your trip. But this may not be the only reason you need special assistance. Here below are other situations where we suggest you write to us at our dedicated team:
- The transport of stretchers (the requests must be made at least 21 working days prior to the flight)
- Passenger travelling with manual/electric wheelchair
- Blind or visually-impaired passengers
- Passengers who are deaf or hard-of-hearing
- Passengers who use crutches or a walking frame
- Passengers travelling with a guide dog
- Passengers with respiratory (breathing) problems
- Passengers with artificial limbs
- Passengers wearing plaster cast
At the airport, go to the special assistance help desk: check the map to locate the assistance areas. We remind you that Albastar assists passengers with disabilities and reduced mobility even in non-EU airports if we are informed within 48 hours before your flight departure.
