GENERAL CONDITIONS OF CARRIAGE

These Conditions of Carriage apply for all flights operated by the Carrier and, without waiving any of the exclusions established by law, also apply in the case of free or reduced-fare flights.

The general conditions of carriage are published and accessible on the Carrier’s website www.albastar.es and, therefore, are considered known and accepted from the moment of purchase and, in any case, each time the Passenger uses the Ticket.

Thus, it is the Passenger’s obligation, before proceeding with the purchase of the Ticket, to review the Transport Conditions and, if necessary, download them and request a copy from the travel agency. Therefore, since this is a publicly available document that is easily accessible, the purchase of the Ticket and, in any case, the enjoyment of the flight, entails, ex lege, full knowledge and complete acceptance of the same.

Agents, employees, representatives, intermediaries or sellers, even online, are not entitled to alter, modify, add or delete any provision of these General Conditions of Carriage. In the event that this occurs, Albastar assumes no responsibility, which will instead fall on whoever did not respect this prohibition.

These Conditions of Carriage may be updated or modified at any time by the Carrier, which shall promptly communicate any such circumstance through the Website. Any declaration of illegitimacy or invalidity of one or more clauses will not affect the validity of the remaining clauses of the contract, which will remain valid entirely.

Should the Ticket be purchased through an authorized travel agency, tour operator, or online travel agency (OLTA), it is the Passenger’s obligation to request an updated copy of the general Conditions of Carriage. In any case, the intermediary must communicate any contingencies related to the flight (cancellations, operational changes, etc.). The Carrier shall not be liable, under any circumstances, for any damages caused to the Passenger as a result of the intermediary’s failure to comply with these obligations.

The Ticket that entitles the holder to air transport can be purchased, subject to availability, at authorized travel agencies.

The Ticket is valid only for the specified flight and for the person indicated as the Passenger; it is non-transferable and cannot be assigned to third parties.

The Carrier does not offer connecting flights and assumes no responsibility for any missed flight connections.

The sale of Tickets is managed directly by the tour operator. Before the departure date indicated on the travel document, the Passenger, either through the travel agency or directly, must contact the tour operator that issued the ticket to obtain confirmation of the schedules and to verify that the corresponding flights have been paid to the Carrier. If the flights reserved through the tour operator have not been duly paid, the Carrier is entitled to deny boarding to the Passenger. In such cases, the Carrier shall not be liable for any damages caused to the Passenger, and any responsibility regarding situations in which the flight is cancelled, delayed, or modified, under the current regulations applicable on the sale of package tours, will fall on the tour operator, to whom the Passenger must direct their inquiries.

In the event of flight cancellation, denial of boarding, or prolonged delay, the Carrier commits to respecting the provisions of the law, particularly Regulation (EC) 261/2004 of the Council and the European Parliament of February 11, 2004, along with its subsequent amendments and interpretations, as well as the relevant national laws. The aforementioned regulations will not apply to Passengers traveling for free or with a reduced fare that is not accessible, directly or indirectly, to the public.

Assistance in situations of delays will be provided in accordance with the Carrier’s Contingency Plan, and in the case of “Tarmac Delays” that may occur at U.S. airports, the pertinent regulations set forth by the Department of Transportation (DOT) will apply.

The parties agree that the Carrier cannot be held liable in the event of missed connections with flights or transport in general that the Passenger has purchased from other providers.

The Passenger may submit a claim by filling out the complaint form available on our website https://albastar.es/en/delays-and-cancellations/.
The corresponding management will be conducted within six (6) weeks from the date of receipt of the request.

Considering that the Passenger is able to contact the Carrier directly, in the event that claims are received from lawyers, agents, consumer associations, claim agencies, or other representatives of Passengers without prior contact from the Passenger, no amounts will be paid, even as a contribution, to cover legal fees and expenses, as these will be the responsibility of the Passenger. Any remuneration for professional services provided by the respective lawyers, if hired by the Parties, will be the responsibility of those Parties at all stages.

If the amicable settlement proposal is not accepted by the Passenger, in the event of a possible subsequent conflict, the Carrier prefers, in all cases—being faster and less costly for all parties compared to ordinary jurisdiction—alternative dispute resolution (ADR) procedures, which will be activated before instituted organizations in accordance with the ADR directive. The Carrier commits to participating in these procedures if they are justified, non-redundant, and effectively activated. The parties agree that this, in any case, constitutes a condition for possibly pursuing legal action related to the transport contract in the future.

The Passenger must arrive at the airport in a timely manner to carry out the check-in procedures: for short/medium-haul flights, check-in will open 2 hours before the scheduled departure time of the flight and will close 45 minutes before the flight’s departure time. If the Passenger exceeds these time limits, the Carrier may deny boarding, and the Passenger will not be entitled to any refund.

The Passenger must present themselves at the check-in counters with a valid identity document—suitable for entry into the destination country—and the Ticket. Self-certifications shall not be accepted as proof of identity. Additionally, the Passenger must ensure they carry the documents required by the regulations of the destination countries to enter their respective territories. It is the responsibility of the Passengers to ensure they are in possession of a valid document of identity, and the necessary requirements or documents as requested by customs and immigration authorities. Any penalties, fines, expenses, or costs resulting from the absence of these requirements, or the lack of a valid document, will be the responsibility of the Passengers. Therefore, it is recommended to contact the immigration authorities of the destination country to obtain relevant information and clarifications before purchasing the Ticket. In the event that the documents presented by the Passenger are not valid or the name of the Passenger on the Ticket does not match the identity document, the Carrier may deny boarding, and the Passenger will not be entitled to any refund.

Tickets and additional services are payable in EUR. However, Albastar may accept other currencies at its discretion. In such cases, Albastar shall be entitled to set the exchange rate taking into account the price of the currency on international markets and, if applicable, other additional objective criteria, such as administration fees.

Should the Ticket be purchased through the Website or the Booking Office, payments may be made exclusively using credit cards as accepted by Servired.

Should the Ticket be purchased from authorised travel agencies, the Passenger shall ask information about payment methods directly to them.

The price of the Ticket, all taxes and fees, along with all charges relating to the booking must be paid in full upon confirmation of the Ticket purchase. If payment is not completed, the contract with the Carrier shall not be considered valid and the booking shall be automatically cancelled.

When payments are made using cash or debit card, such transactions incur no additional charges. If payment is made using any other credit card or payment method, a supplementary charge may be applied, as notified by Albastar during the booking process. Albastar shall not be liable for any additional charges made by the entity that provides the specific payment method for the Passenger.

As a better guarantee and security for the Passenger, the Carrier shall never come into possession of information regarding credit card details at any time during the purchasing transaction on the Website, as they are transmitted using a secure site direct to Servired, which manages the transaction.

The Carrier shall not save any such information on its computer files. Therefore, under no circumstance may the Carrier be held responsible for any fraudulent and/or unauthorised use of credit cards used for payments of the Tickets.

8.1. Hand baggage

Each Passenger may bring in the cabin only one Unchecked Baggage with a weight not exceeding 8 kg and overall dimensions not exceeding 115 cm (55x40x20) without any supplementary charges. Each Passenger may also carry into the cabin, without any supplementary charges, only one out of the following items: briefcase, laptop bag or hand bag or umbrella.

8.2 Checked baggage

Due to international regulations, Checked Baggage should not weigh more than 32 kg. (unless the weight is split into two separate pieces of baggage, paying the corresponding fare). Heavier pieces of Baggage shall not be accepted, except for wheelchairs or bulky items previously authorized by the Carrier such as: musical instruments, camera equipment and toolboxes. Such authorized bulky items or heavy Baggage shall be included in the SSR as bulk. The payment of a special fare may be required for the transport of these items.

In compliance with the applicable fare rules each Passenger (excluding Infants aged from 0 to not yet 2 who do not have any authorized Baggage) may check in one Baggage up to a maximum weight of 20 kg, with overall dimensions complying with the check-in standards.
The transport of extra kilograms of Checked Baggage on scheduled flights may be purchased during the flight booking phase on the Website of the Carrier or through the Booking Office, whereas for charter flights they may be purchased only at the airport.

The Carrier shall not be responsible for fragile or perishable goods, money, jewels, silverware and precious metals in general, high-tech items, designer garments or objects, leather or fur goods, valuable papers, stocks and shares or other such marketable documents, as well as business or office documents, samples, passports or other such identity documents contained in the Checked Baggage, and shall not be liable for slight damages to the exterior surface of the Baggage (such as, by way of example and without limitation, stains or scratches deriving from their intended use) or damages due to water on non-waterproof Baggage. Passengers may protect themselves by taking out a separate insurance policy with special declaration covering the value of the items contained in Checked Baggage.

8.3 Special baggage

Sports equipment (such as, without limitation, skiing equipment, golf bags, surf boards and windsurf sets), musical instruments and oversized Baggage in general may be carried on the Carrier’s flights as Checked Baggage, subject to the prior payment at the airport of the relevant supplementary charges (as detailed in the table below). The amount of the supplementary charges varies according to the type of Baggage. The carriage of special Baggage must be reported at least 2 days before the flight departure to the travel agency or by writing directly to the email [email protected], and it is always conditioned upon space/weight availability.

Special Baggage

Golf bags, snow and water skis, fishing rods, windsurf / kite surf / surf / body board, bicycles, diving equipment, pets in Cabin (PETC) on short and medium-haul flights: verify here prices and conditions.

Pets in cargo (AVIH): not allowed

8.4 Lost or damaged baggage

In case of lost, damaged or pilfered Baggage, the provisions of the Montreal Convention 1999 as well as of the EC Regulation no. 2027/97, as amended by EC Regulation no. 889/02, shall apply: that being the case, the Passenger is required to fill in the dedicated PIR at the “Lost & Found” office of the airport of arrival.

In order to start the claim settlement procedures with the Carrier, the Passenger must send the following documents in order to prove the effectiveness and amount of damages:

In case of late delivery or lost Baggage, by and not later than 21 days from the date of the PIR or the actual date of Baggage delivery:

• original PIR;
• original Baggage Receipt and copy of the Ticket;
• full list of the contents of lost Baggage with indication of the value, purchasing date and document of each item;
• original receipts of first-necessity purchased items;

In case of damaged or pilfered Baggage, by and not later than 7 days from the date of the PIR:

• original PIR;
• original Baggage Receipt and copy of the Ticket;
• full list of pilfered items with mention of their weight;indication of brand, type, purchasing price and date of the damaged Baggage together with one photograph thereof;
• original fiscal document proving the Baggage repairing cost or a original declaration that the Baggage cannot be repaired issued by the seller.

In both cases, the Passenger shall indicate name and surname, full address and telephone number, as well as bank details as necessary for any possible refund (IBAN and BIC codes and name of the bank account holder).

The aforementioned documentation must be sent by registered mail with return receipt to the following address:

Albastar LUGGAGE CENTER
AIRCOMP, S.L.
ALBASTAR – LUGGAGE CENTER
Post office box 5366
E-07011 Palma de Mallorca
Balearic Islands – Spain

For further information the Passenger may send an email to [email protected]

8.5 Dangerous goods in baggage

For safety reasons, the items listed below may not be placed inside any Baggage:

• Compressed gases (cooled, flammable, non-flammable and poisonous), such as butane, oxygen, and liquid nitrogen;
• Self-respiratory bottles;
• Corrosives such as acids, alkalis, mercury or liquid batteries;
• Explosive ammunition, firearms or any such like, insulating capsules, fireworks and rockets;
• Inflammable liquids and solids such as lighter gas;
• Matches, solvents, paints, lighters;
• Radioactive material;
• Bags and suitcases with alarms;
• Oxidising materials such as bleaching powders, peroxides;
• Poisons and infectious substances such as insecticides, herbicides and materials with live viruses;

Other dangerous goods such as magnetic, offensive or irritant materials:

• Spare lithium batteries
• E-cigarettes

Lithium ion batteries for portable electronic devices (including medical devices) with a Wh rating exceeding 100 Wh but not exceeding 160 Wh are allowed only for portable medical electronic devices only, lithium metal batteries with a lithium content exceeding 2 g but not exceeding 8 g.
Maximum of two spare batteries in carry-on baggage (Hand baggage) only may be accepted with the approval of Albastar. These batteries must be individually protected to prevent short circuits, placing them in the original packaging retail or otherwise insulating terminals, e.g., by taping exposed terminals or placing each battery in a plastic bag or protective pouch separated.

Spare lithium batteries are not permitted as Checked Baggage.

Portable electronic devices (including medical devices) containing lithium metal or lithium ion cells or batteries, such watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc., may be carried by Passengers or crew for personal use, as carry-on Baggage. If the devices are transported in Checked Baggage, the Passenger / crew member must take steps to prevent accidental activation. Batteries must not exceed 2 g for lithium metal batteries and 100 Wh for lithium ion batteries. All spare batteries for such portable electronic devices must be carried in carry-on Baggage only. These batteries must be individually protected to prevent short circuits.

8.6 Wheelchairs / mobility aids with non-spillable batteries (WCBD)

Subject to the approval of Albastar, wheelchairs or other similar mobility aids powered with batteries, equipped with non spillable batteries that comply with Special Provision A67 or vibration testing and differential pressure Packing Instruction 872, for use by Passengers whose mobility is restricted by either a disability, their health or age, or temporary mobility problem (eg. leg fractured), may be carried as Checked Baggage, provided the battery terminals are protected against short circuits (e.g. being inside a container for storage) and the battery is properly secured to the wheelchair or mobility aid.

Wheelchairs/mobility aids with batteries that could cause spills, spillable batteries (WCBW), are not permitted by Albastar for its transportation.

8.7 Transport of firearms and ammunition

Passengers who carry with them firearms or ammunition, even though having regular gun licence or export licence, are required to report the Carrier thereon before check-in and acceptance and to present themselves at the airport’s Frontier Police station, assuming all responsibilities for the compliance with regulations on the transport thereof during the flight. Bulk ammunition will not be accepted and must not be placed in checked baggage. The ammunition must not exceed 5 kilograms gross weight.

Departures from Spain

Anyone wishing to carry a sporting weapon and their ammunition should follow these guidelines:

• Contact the Weapons Intervention service (in Spain) at the airport of origin well in advance.
• Once the regulatory checks have been carried out and it has been verified that the weapon is unloaded, an authorization for transport will be issued.
• Check in the weapon as baggage, enclosing a copy of the authorization inside the packaging.

Departures from Italy

Outbound passengers who intend to transport firearms and/or ammunition are required to report and hand them over to the Border Police Office before being accepted by the carrier. Therefore, take a suitable container to the Polizia di Stato to complete, in triplicate, the corresponding “Declaration for the carriage of arms and/or ammunition as checked baggage” form. Once the required controls have been completed, the passenger will acquire the transport authorization visa.

Once the relevant document verifications have been completed, the Police Office returns the weapon and/or ammunition to the rightful owner.

Then, the passenger will check in the container as baggage, enclosing a copy of the authorization inside the packaging.

8.8 Transport of liquids

In order to protect against the threat of explosive liquids, the European Union has adopted though the Commission Regulation EC 1546/2006 a series of safety regulations intended to reduce the amount of liquids which may be carried through the security check points. In particular, only liquids in containers with a maximum capacity of 100 ml (1/10th of a litre) or its equivalent (e.g. 100 gr etc.) are permitted to be carried on board of an aircraft. Such containers must be placed inside a transparent plastic bag with a zip to close it and a capacity not exceeding 1 litre, which must be placed separately for inspection at the security check.

Liquids include water or other drinks, soups, syrups, perfumes, creams, lotions, oils, sprays, gels, ointments, make up including mascaras, pressurized containers (including bottles of shaving foam and deodorants), as well as any and all other substances having the same liquid consistency.

Medicines and liquids duly prescribed medically for dietary purposes as well as baby food to be used during the flight, may be carried without limitations of volume and without placing them inside he transparent plastic bag, provided that their need can be proven in advance. Any medicine which is essential during the flight must be accompanied by a medical prescription or by a receipt of purchase.

It is however possible to carry liquids in Checked Baggage (as the aforementioned new regulations concern only Unchecked Baggage) and to buy liquids in the shops located in areas which may be accessed only with a Boarding Pass or on board, provided that the relevant receipt is kept, provided that the pre-established quantities are respected.

8.9 Right of the Carrier to inspect Baggage

For safety reasons, as from the moment when the Passenger hands over his/her Baggage, the Carrier or the airport authorities may search and/or inspect at any time the whole Baggage of part thereof by authorised personnel or by means of technical equipment. Upon accepting these Conditions of Carriage, the Passenger expressly agrees and accepts in broader terms the search and/or inspection of his/her Baggage whenever necessary. The Carrier shall not be liable for any damage caused to the Baggage (such as breaking of padlocks, zips, packaging, etc.) as a consequence of such search and/or inspection activities.

The Carrier reserves the right to deny boarding to any Passenger, without incurring any type of liability, in the event that the Passenger refuses the search and/or inspection of his/her Baggage or its custody to the local authorities.

National regulations regarding the expatriation of minors are always subject to change over time and, in any case, they could be structured in a particular and different way with respect of what is reported here below, depending on the country; those who buy the air carriage for themselves and/or for minors who shall be travelling on a flight of the Carrier are therefore required to verify and comply with any and all regulations on the expatriation of minors, without any liability being attributable to the Carrier otherwise.

9.1 Infants

A child under the age of 2 is considered an infant (INF). It is strongly recommended not to travel with Infants under 2 weeks of age.

Infants must travel sitting on the knees of an adult, paying a special fare to be determined from time to time depending on the selected destination and the period of flight, but they may not have any supplementary Baggage other than that of the person travelling with them. Only one Infant may travel per adult. The stroller or buggy should be free of charge.

9.2 Minors

Except for Infants, all minors are subject to the payment of adult fares and have an allocated seat.

All minors intending to cross international borders must have their own personal travel documents (either passports or identity cards valid for expatriation or any other equivalent travel documents, provided that any such document is accepted by the countries concerned). For further information, it is recommended to refer to individual national regulations on the expatriation of minors.

The underage Passenger must arrive at the check-in desk with a valid document of identity and any other documents as deemed necessary by the country of destination. It is the responsibility of the parents or the subject who exercises parental authority to make sure that the underage Passenger is in possession of a valid document of identification and other requirements or documents as required by the customs and immigration authorities. Any and all penalties, sanctions, charges or fees deriving from the lack of documents or any of these requirements shall be charged to the parents or the subject who exercises parental authority. It is therefore strongly recommended to contact the immigration authorities of the country of destination in order to obtain information and clarifications before purchasing the Ticket. Should the documents shown by the underage Passenger not be valid, the Carrier shall be entitled to deny boarding without paying any refund.

9.3 Unaccompanied Minors (UM)

Unaccompanied minors are children from 5 to 11, who travel under the custody of the Carrier. Children under the age of 5 are not allowed to travel unaccompanied. Children in the age from 12 to 16 are considered young Passengers and do not need to travel under the custody of the Carrier, unless the parents request the service. A special customer service for unaccompanied minors aged between 5 and 11 is available. For departure from Italian airports, the service for unaccompanied minors is required for passengers between 5 and 14. For further information and to book the service, in case of scheduled flights it is necessary to contact the Booking Office through the email address [email protected]. In case of charter flights, it is necessary to contact Albastar through the email address [email protected] or through the travel agency, which shall provide the Carrier with the personal data of the person who is accompanying the minor to the airport of departure and of the person who is collecting the minor at the airport of destination. The Booking Office and/or the travel agency shall provide all necessary instructions concerning the procedure for unaccompanied minors and the payment of the relevant service fee. The unaccompanied minor must arrive at the Carrier’s check-in desks in the airport of departure at least 2 hours before departure time. If not, the service and the subsequent boarding and departure may not be guaranteed. That being the case, the price of the Ticket and of the customer service for the unaccompanied minor shall not be refunded.

It is the responsibility of each airport in the European Community to provide assistance to Passengers with disabilities or who have reduced mobility. The Passenger is therefore invited to promptly inform the Carrier or the qualified travel agency about any disability or reduced mobility, in order to check the availability of the necessary services.

The Passenger shall also inform Albastar through its travel agency, as to the type of airport assistance most appropriate to his/her needs at least 72 hours before the departure of the flight so that the appropriate information may be sent to the airport that shall provide the assistance.

Once at the airport, the Passenger must go to one of the official meeting points designated for this purpose and request assistance there. The Passenger is recommended to consult a map of the airport in order to locate the closest meeting point. At non-EC airports Albastar shall provide assistance to Passengers with disabilities or reduced mobility in the terms and conditions established by applicable law, provided that they request it at least 72 hours before the flight departure.

Albastar shall provide the assistance specified in Annex II to Regulation (EC) no. 1107, of 5 July 2006, at no additional charge, to Passengers with reduced mobility who have stated their need for special assistance and who are departing from, arriving at or travelling through an airport included in the journey specified on the Ticket.

The acceptance on board of the aircraft of Passengers with disabilities or having reduced mobility, as well as Passengers who need or who may need special assistance for safety reasons, is subject to the confirmation from the Carrier. In order to verify the availability of the necessary special assistance, the Passenger is therefore kindly asked to promptly inform the qualified travel agency or Albastar about the type of airport assistance most appropriate to his/her needs, through the email address [email protected], in the case of scheduled flights, and through [email protected], in the case of charter flights.

The possible need to load an electric wheelchair with liquid or lithium batteries must be communicated at least 7 days prior to the departure of the flight, together with the indication of the technical characteristics of the wheelchair.

Albastar accepts to transport only wheelchairs with non-spillable electrical storage batteries.

Wheelchairs are loaded in the hold at no extra cost. For any information regarding the transport of stretchers, it is necessary contact the Carrier through its travel agency,

In the case of a sight disability (with the need for a guide dog for getting around), the Passenger may carry a guide dog free of charge. Furthermore, the Passenger is required to show a certificate of the dog’s training and to make sure that all valid documentation for air transport is available. 

The Carrier shall not be liable for the worsening of the state of health, for the death or any damage to the Passenger whose mental/physical state or whose age may be a danger or a risk to their health, to the aircraft or to any other person on board of the aircraft. For safety reasons, the Carrier reserves the right to deny boarding to these Passengers, should they be unaccompanied.

During the last four weeks of pregnancy prior to delivery (as of the 36th week of pregnancy), a pregnant mother shall not be accepted under any circumstances for carriage by air. From the 32nd to the 36th week of pregnancy, she shall be accepted on board Albastar aircraft provided that she produces a Medical Certificate stating that she is fit to travel and fills in and signs a Liability Release Declaration.

In case of multiple uncomplicated pregnancies, from the 28th to the 32nd week of pregnancy, she shall be accepted on board Albastar aircraft provided that she produces a Medical Certificate stating that she is fit to travel and fills in and signs a Liability Release Declaration.

She shall not be accepted after week 32, even with a Doctor or Medical Certificate. A Mother with a complicated pregnancy shall not be accepted to travel even if she holds a Doctor or Medical Certificate.

Pregnant Women shall only be accepted for travel if the date of their return journey does not exceed the aforementioned limits.

Doctor Certificate and Medical Clearance shall in any case be accepted only if issued and arranged maximum seven days prior to the flight date and state that there are no objections for the pregnant woman to travel by plane.

For all Passengers whose psychophysical state makes it necessary to have special assistance either on board or during boarding and disembarking, a medical certificate stating the person is fit to fly duly signed by a doctor is required.

The medical certificate is required for the following circumstances:

• Passengers whose physical and/or mental state, or their behaviour, may make them incapable, should they not be properly assisted, of looking after themselves or who may be a danger to themselves or other people or to the safety of the flight;
• Passengers suffering from illnesses which are considered (which are thought to be) contagious and which could be transmitted on board;
• Passengers who are in need of the administration of oxygen for medical purposes. Small oxygenators with gas or air cylinders are permitted, while cold liquid oxygen is forbidden;
• Passengers who are in need of medical assistance or of specific medical equipment, except for the cases as listed in the points above

Transport of animals in the cabin is permitted with the charge of a supplementary fee, provided that they have a maximum weight of 8 kg, including food and cage/flexible waterproof transportation bag. Upon purchasing the Ticket, the Passenger shall have to require the service of animal transport in compliance with the following regulations.

For flights to/from the United States or United Kingdom, the transport of animals is not permitted.

The animal must travel exclusively inside a carrier with a waterproof bottom and adequate ventilation (size max 45 x 35 x 25 cm). Should the carrier not be deemed as adequate or safe, at the sole discretion of the flight crew and ground staff, the animal shall not be accepted on board the aircraft. Food and water dishes must be spill resistant as to avoid accidental spill overs.

The carrier must be placed on the floor, in the Passenger’s foot space or underneath the seat thereof. The carrier may not be placed on any unoccupied seats, nor on the Passenger’s knee.

It is not permitted to carry animals on board whose characteristics could cause annoyance to the other Passengers (such as bad smell, bad health conditions, bad hygiene and violent behaviour).

From the start of boarding until disembarking, the animal must remain inside the carrier.

Only dogs and cats are permitted. The Passenger shall make sure that the country of destination allows the animal into the country, that the animal’s required hygiene measures have been duly complied with and that the necessary documents for the possession and transport of the animal are available. The Passenger shall be responsible for any damages (such as fines imposed by the country of destination of the flight etc.) caused to the Carrier due to the transport of animals without adequate documentation.

A maximum of one pet per passenger is allowed. The total number of pets per flight is limited to three.

In order to verify the availability of space on board the aircraft for the transport of animals, the Passenger shall have to contact through its travel agency, well in advance with respect to the desired departure date. If not requested the acceptance of the animal at the time of check-in may not be guaranteed.

On Albastar’s flights the transport of animals in the cargo section is not permitted.

The crew reserves the right to change the seat of any Passenger travelling with animals in order to comply with safety regulations. The Carrier reserves the right to deny the transport of animals in case of non-compliance of one or more of the aforementioned conditions.

Boarding is possible after administrative and security checks: the Passenger is required to produce boarding card, which is a personal, nominal and non-transferable document, issued on completion of the check-in procedure

The Carrier ensures the automatic and random seat allocation to all Passengers, according to availability, during the check-in online or at check-in counters at the airport.

The Carrier ensures the automatic seat allocation to all Passengers, according to availability.

All flight and cabin crew are authorised to modify the Passenger’s seat allocation should it be deemed necessary for the safety of the flight and in particular as to the seats by emergency exits, which may not be occupied by Passengers with exceptionally sturdy build, pregnant women, Passengers travelling with children or with physical disabilities and, more generally, by any person who would not be capable of helping the crew in the case of an emergency, as indicated in the applicable regulations.

Smoking on board of all the Carrier’s aircraft is strictly forbidden. Without prejudice of any other legal actions, any non-compliance shall result in the payment of administrative sanctions provided for by the applicable regulations.

The consumption of one’s own alcoholic drinks carried or offered by a third party on board of the Carrier’s aircraft is forbidden.

Pursuant to international regulations, as supplemented by EASA Circular Letter no. 965/2012/Annex 4 of Air Operations CAT.GEN.MPA 140 PED. Revised by Reg.eu 2338 of 16 December 2015, Albastar prohibits the use of all mobile electronic devices on board of any aircraft, such as, but not limited to, mobile phones, laptops, portable recorders, CD players, electronic games or transmitting devices, including remote-controlled toys and walkie-talkies, with the sole exception of the following:

• Hearing aid devices;
• Pace-makers;
• Shavers;
• Portable sound systems (other than laser scanning or digital);
• Laptops not connected to printers or CD players, provided that they are used during cruising and upon prior specific approval of the Captain of the flight.

The use of these devices on board is allowed before the door closing, unless the Captain deems such use as not compatible with the activities in progress.

Pursuant to the national and international regulations, the aircraft is subject to the authority of the Captain of the flight. All people on board of the aircraft must strictly comply with his/her instructions. The Captain is authorised to adopt any necessary measures for Passengers having incorrect and troublesome behaviour. The Passenger shall be held liable for any damage caused to the Carrier or to any third party due to untoward behaviour, with following obligation of compensation.

In addition to the other provisions as set forth herein, the Carrier may deny the boarding or the continuation of transport to Passengers or Baggage or else nullify Tickets under the following circumstances:

• Due to safety reasons or for public order;
• To avoid breaching the national laws of the cities of departure and arrival or of the overflown States;
• Whenever the behaviour or the mental or physical state of the Passenger is such that it becomes necessary for the Carrier to provide a special assistance, which the Carrier is unable to provide if not at an excessively onerous condition; it provokes considerable or continued inconvenience; it exposes to danger the Passenger herself/himself and/or other Passengersand/or the crew; it creates a danger for the material assets belonging to the Carrier or to any third party;
• The Passenger behaved in an unacceptable manner during a previous flight.

Should the Carrier be unable to provide the service of air carriage due to one of the aforementioned reasons or if the Ticket is cancelled due to any such reasons, the Passenger shall not be entitled to any refund.

If, for any reason, a public authority in the countries to which, from which or over which carriage is undertaken should deny a Passenger entry into the country, including transitory, the Passenger shall pay the transport cost for their return to the airport of origin or to any other airport. The Carrier shall not reimburse the Passenger for the portion of the Ticket price corresponding to the routes that the Passenger has not completed nor be held liable for this Passenger’s Baggage.

This notice summarizes the liability rules applied by EC air Carriers as required by EC legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximate amount in local currency) the air Carrier cannot contest claims for compensation. Above that amount, the air Carrier can dispute a claim only by proving that it was not negligent or otherwise at fault.

Advance payments

In the event of injury or death of a Passenger, the Carrier is required to settle an advance payment within 15 days as from the identification of the Person entitled to compensation as to cover immediate economic needs. In case of death, this advance payment shall not be less than 16,000 SDRs (approximate amount in local currency).

Delays in transport of Passengers

In case of delay, the Carrier is liable for damage unless it took all reasonable measures to avoid it or it was impossible to take such measures.
The liability for delay is limited to 4,150 SDRs (approximate amount in local currency).

Delays in the carriage of Baggage

In case of delay, the Carrier is liable for damage unless it took all reasonable measures to avoid it or it was impossible to take such measures. The liability for delay is limited to 1,000 SDRs (approximate amount in local currency).

Destruction, loss or damage to Baggage

The Carrier is liable for destruction, loss or damage to Baggage up to 1,000 SDRs (approximate amount in local currency). In the case of Checked Baggage, the Carrier is liable even if its behavioUr is not at fault, unless the Baggage was defective. As for Unchecked Baggage, the Carrier is liable only if the damage is attributable thereto.

Higher liability limits for Baggage

Passengers can benefit from a higher liability limit by making a special declaration at the time of registration, at the latest, and paying an additional fee. LIABILITY OF THE CARRIER TO THE PASSENGERS AND THEIR BAGGAGE

Complaints on Baggage

Should Baggage be damaged, delayed, lost or destroyed during transportation, Passengers are required to file a written complaint as soon as possible to the Carrier. In case of damaged Checked Baggage, Passengers are required to file a written complaint within seven days, while in case of delayed Checked Baggage, Passengers are required to file a written complaint within twenty-one days of the date on which the Baggage has been made available.

Delay, destruction, loss, or damage to Cargo

The Carrier is liable for destruction, loss, or damage in relation to the carriage of Cargo up to 22 SDRs / kg (approximate amount in local currency)

Liability of contracting and operating Carriers

The complaint must be sent to the Customer Relations and / or Baggage Assistance Office of the carrier that is indicated on the ticket (contracting carrier) and / or of the one which actually carried out the transport (operating carrier), whether it is the first carrier, the last or the one which has operated the flight where the disservice occurred. If during the ticket purchasing phase, the consumer has also paid for an additional insurance, the complaint can be addressed directly to both the insurance company and the carrier.

Terms of claim for damages

The legal action must be brought within two years of the arrival date or the date on which the aircraft should have arrived.

Reference regulation

The aforementioned rules are based on the Montreal Convention of 28 May 1999, as implemented in the Community by Regulation (EC) no. 2027/97, as amended by Regulation (EC) no. 889/2002 and the national laws of the Member States.

Albastar provides a wide range of additional services which are offered to Passengers during the booking process and allow them to tailor the airline’s offers to their requirements.

Albastar has standing agreements with third party companies to offer Passengers services other than those relating to air carriage, such as hotel reservations, activities and car hire. In such cases and with respect to services taken out by Passengers in addition to the flight, these shall be governed by the terms and conditions of the third parties that provide the services.

Albastar shall not be held liable for any failure in the provision of the aforementioned services.

These General Conditions of Carriage are subject to international conventions, EC regulations as well as current national Laws on air carriage.

Passenger’s personal data collected during the purchase process of the Ticket on the Website or through the Booking Office shall be processed in accordance with the provisions of the Privacy Notice published on the Carrier’s Website.

In case of purchase of the Ticket at authorized travel agencies, these are identified as Data Processors and are therefore required to provide Passengers with the Privacy Notice and to collect their written authorization for the processing of their personal data, if the law so requires; the Carrier shall not be liable for the processing of personal data provided by the Passenger. These same provisions shall apply also to Tickets relating to non-scheduled flights, where the tour operator shall act as Data Processor.