GENERAL CONDITIONS OF CARRIAGE

These Conditions of Carriage apply for all flights operated by the Carrier and, without waiving any of the exclusions established by law, also apply in the case of free or reduced-fare flights.

The general conditions of carriage are published and accessible on the Carrier’s website www.albastar.es and, therefore, are considered known and accepted from the moment of purchase and, in any case, each time the Passenger uses the Ticket.

Thus, it is the Passenger’s obligation, before proceeding with the purchase of the Ticket, to review the Transport Conditions and, if necessary, download them and request a copy from the travel agency. Therefore, since this is a publicly available document that is easily accessible, the purchase of the Ticket and, in any case, the enjoyment of the flight, entails, ex lege, full knowledge and complete acceptance of the same.

Agents, employees, representatives, intermediaries or sellers, even online, are not entitled to alter, modify, add or delete any provision of these General Conditions of Carriage. In the event that this occurs, Albastar assumes no responsibility, which will instead fall on whoever did not respect this prohibition.

These Conditions of Carriage may be updated or modified at any time by the Carrier, which shall promptly communicate any such circumstance through the Website. Any declaration of illegitimacy or invalidity of one or more clauses will not affect the validity of the remaining clauses of the contract, which will remain valid entirely.

Should the Ticket be purchased through an authorized travel agency, tour operator, or online travel agency (OLTA), it is the Passenger’s obligation to request an updated copy of the general Conditions of Carriage. In any case, the intermediary must communicate any contingencies related to the flight (cancellations, operational changes, etc.). The Carrier shall not be liable, under any circumstances, for any damages caused to the Passenger as a result of the intermediary’s failure to comply with these obligations.

The Ticket that entitles the holder to air transport can be purchased, subject to availability, at authorized travel agencies.

The Ticket is valid only for the specified flight and for the person indicated as the Passenger; it is non-transferable and cannot be assigned to third parties.

The Carrier does not offer connecting flights and assumes no responsibility for any missed flight connections.

The sale of Tickets is managed directly by the tour operator. Before the departure date indicated on the travel document, the Passenger, either through the travel agency or directly, must contact the tour operator that issued the ticket to obtain confirmation of the schedules and to verify that the corresponding flights have been paid to the Carrier. If the flights reserved through the tour operator have not been duly paid, the Carrier is entitled to deny boarding to the Passenger. In such cases, the Carrier shall not be liable for any damages caused to the Passenger, and any responsibility regarding situations in which the flight is cancelled, delayed, or modified, under the current regulations applicable on the sale of package tours, will fall on the tour operator, to whom the Passenger must direct their inquiries.

In the event of flight cancellation, denial of boarding, or prolonged delay, the Carrier commits to respecting the provisions of the law, particularly Regulation (EC) 261/2004 of the Council and the European Parliament of February 11, 2004, along with its subsequent amendments and interpretations, as well as the relevant national laws. The aforementioned regulations will not apply to Passengers traveling for free or with a reduced fare that is not accessible, directly or indirectly, to the public.

Assistance in situations of delays will be provided in accordance with the Carrier’s Contingency Plan, and in the case of “Tarmac Delays” that may occur at U.S. airports, the pertinent regulations set forth by the Department of Transportation (DOT) will apply.

The parties agree that the Carrier cannot be held liable in the event of missed connections with flights or transport in general that the Passenger has purchased from other providers.

The Passenger may submit a claim by filling out the complaint form available on our website https://albastar.es/en/delays-and-cancellations/.
The corresponding management will be conducted within six (6) weeks from the date of receipt of the request.

Considering that the Passenger is able to contact the Carrier directly, in the event that claims are received from lawyers, agents, consumer associations, claim agencies, or other representatives of Passengers without prior contact from the Passenger, no amounts will be paid, even as a contribution, to cover legal fees and expenses, as these will be the responsibility of the Passenger. Any remuneration for professional services provided by the respective lawyers, if hired by the Parties, will be the responsibility of those Parties at all stages.

If the amicable settlement proposal is not accepted by the Passenger, in the event of a possible subsequent conflict, the Carrier prefers, in all cases—being faster and less costly for all parties compared to ordinary jurisdiction—alternative dispute resolution (ADR) procedures, which will be activated before instituted organizations in accordance with the ADR directive. The Carrier commits to participating in these procedures if they are justified, non-redundant, and effectively activated. The parties agree that this, in any case, constitutes a condition for possibly pursuing legal action related to the transport contract in the future.

The Passenger must arrive at the airport in a timely manner to carry out the check-in procedures: for short/medium-haul flights, check-in will open 2 hours before the scheduled departure time of the flight and will close 45 minutes before the flight’s departure time. If the Passenger exceeds these time limits, the Carrier may deny boarding, and the Passenger will not be entitled to any refund.

The Passenger must present themselves at the check-in counters with a valid identity document—suitable for entry into the destination country—and the Ticket. Self-certifications shall not be accepted as proof of identity. Additionally, the Passenger must ensure they carry the documents required by the regulations of the destination countries to enter their respective territories. It is the responsibility of the Passengers to ensure they are in possession of a valid document of identity, and the necessary requirements or documents as requested by customs and immigration authorities. Any penalties, fines, expenses, or costs resulting from the absence of these requirements, or the lack of a valid document, will be the responsibility of the Passengers. Therefore, it is recommended to contact the immigration authorities of the destination country to obtain relevant information and clarifications before purchasing the Ticket. In the event that the documents presented by the Passenger are not valid or the name of the Passenger on the Ticket does not match the identity document, the Carrier may deny boarding, and the Passenger will not be entitled to any refund.

8.1. Hand baggage

Each Passenger may carry on board, without additional fees, one piece of Carry-On Luggage weighing no more than 8 kg and with dimensions not exceeding 115 centimetres (sum of 55x40x20). Additionally, it is allowed to transport only one of the following items in the cabin without extra charges: a document holder bag, a laptop briefcase, a handbag, or an umbrella.

8.2 Checked baggage

According to international regulations, baggage exceeding 32 kilograms cannot be checked in. Luggage above this weight will not be accepted (unless weight is distributed across two separate suitcases, with the corresponding transportation fee paid), except for wheelchairs or items previously authorized by the Carrier, such as musical instruments, filming equipment, or toolboxes. These bulky or heavy items must be indicated as a special request (SSR) and placed in the hold. A special fee may apply for transporting these items.

Except for Infants (under 2 years old) who do not have authorized luggage, each Passenger may check only one piece of luggage, with standard dimensions specified in the check-in procedures, up to a maximum of 20 kilograms, in accordance with the current fare rules.

The Carrier assumes no responsibility for fragile or perishable items, money, jewellery, silver or precious metals, technological goods, branded clothing or items, fur or leather garments, valuable cards, securities, stocks or other marketable investments, as well as commercial or office documents, samples, passports, or other identification documents that may be found inside Checked Baggage. This includes minor damage to the external surfaces of the luggage (such as, for example, stains or scratches resulting from their regular use) and water damage to luggage made of non-waterproof materials. Therefore, Passengers may choose to protect themselves by signing a separate insurance policy with a special declaration of the value of the items contained in the Checked Luggage.

8.3 Special baggage

Sports equipment (such as, without limitation, skiing equipment, golf bags, surf boards and windsurf sets), musical instruments and oversized Baggage in general may be carried on the Carrier’s flights as Checked Baggage, subject to the prior payment at the airport of the relevant supplementary charges (as detailed in the table below). The amount of the supplementary charges varies according to the type of Baggage. The carriage of special Baggage must be reported at least 2 days before the flight departure to the travel agency or by writing directly to the email [email protected], and it is always conditioned upon space/weight availability.

Special Baggage

Sports equipment (such as skis, golf bags, surfboards, and windsurfing gear), musical instruments, and generally any luggage exceeding the standard dimensions, may be transported on the Carrier’s flights as Checked Luggage, subject to the payment of a fee at the airport. The amount to be paid varies according to the type of Baggage. The transportation of special luggage must be communicated at least 2 days prior to the flight departure to the travel agency. This is always subject to availability of space/weight.

Special Baggage includes golf bags, snow/water skis, fishing rods, windsurfing gear, kite surfing, surfboards, bicycles, diving equipment, and animals in the cabin (PETC).

For prices and conditions, please consult the chart included in https://albastar.es/en/baggage/.

Please note that Albastar does not transport animals in the hold (AVIH).

8.4 Lost or damaged baggage

In the case of lost, damaged, or mishandled luggage, the rules of the Montreal Convention of 1999, as well as Regulation (EC) 2027/97 amended by Regulation (EC) 889/02, apply: the Passenger must complete the corresponding PIR (“Property Irregularity Report”) at the “Lost & Found” office of the of the arrival airport.

For more information, the Passenger may consult https://albastar.es/en/lost-baggage/ and send an email to [email protected].

8.5 Dangerous goods in baggage

For security reasons, the following items cannot be introduced into any luggage:

• Compressed gases (refrigerated, flammable, non-flammable, and toxic), such as butane, oxygen, and liquid nitrogen.
• Cylinders for self-respirators.
• Corrosives, such as acids, alkalis, mercury, and batteries with liquid elements.
• Explosive ammunition, firearms or any other type, flares, fireworks, and rockets.
• Flammable liquids and solids such as lighter gas.
• Matches, solvents, paints, lighters.
• Radioactive materials.
• Bags and suitcases with alarm devices.
• Oxidizing materials such as bleaching powder, peroxides.
• Poisons and infectious substances such as insecticides, herbicides, and materials with live viruses.
• Other dangerous items such as magnetic, offensive, or irritating materials.
• Spare lithium batteries.
• Electronic cigarettes.

Lithium-ion batteries for portable electronic gadgets (including medical devices) rated over 100Wh but not exceeding 160Wh are only authorized for portable medical electronic devices, with lithium content over 2g but not exceeding 8g. A maximum of two spare batteries can be accepted in Carry-On Luggage with Albastar’s approval. These batteries must be individually protected to prevent short-circuiting, either by keeping them in their original packaging or in insulated containers, for example, placing each battery in a separate plastic bag or protective pouch secured with tape.

Spare lithium batteries are not allowed as Checked Baggage.

Passengers or crew may carry, for personal use only, portable electronic gadgets (including medical devices) containing metal or lithium cells or batteries, such as watches, calculators, cameras, mobile phones, laptops, camcorders, etc., as Carry-On Luggage. If these devices are transported in Checked Baggage, the Passenger or crew members must take precautions to prevent accidental activation. Batteries must not exceed 2g for lithium batteries and 100Wh for lithium-ion batteries. All spare batteries for such portable electronic devices must be transported only in Carry-On Luggage. These batteries must be individually protected to prevent short-circuiting.

8.6 Wheelchairs / mobility aids with non-spillable batteries (WCBD)

Wheelchairs or similar mobility aids powered by non-sealed batteries that comply with special rule A67 or Packing Instruction 872 vibration and differential pressure tests are subject to Albastar’s approval. Their transportation as Checked Luggage is authorized for Passengers whose mobility is limited by physical disability, health issues, age, or a temporary mobility impairment (e.g., a broken leg), as long as the battery terminals are protected against short-circuiting (e.g., they must be inside a storage container) and the battery is properly secured to the chair.

The transport of wheelchairs/mobility aids with batteries that could cause leaks, sealed batteries (WCBW), is not authorized by Albastar.

8.7 Transport of firearms and ammunition

Passengers carrying weapons or ammunition, provided they possess a weapon permit or export license, must declare this at the airport Border Police Office, before acceptance by the Carrier, and assume all responsibility regarding the regulations for transporting them by air. Bulk ammunition is not accepted and should not be placed in checked luggage. Ammunition must not exceed 5 kilograms of gross weight.

Departures from Spain

Anyone wishing to transport a sporting weapon, and its corresponding ammunition, must follow the following guidelines:

1. Contact the Arms Intervention service (in Spain) of the departure airport well in advance.
2. After regulatory checks and confirming the weapon is unloaded, an authorization for transport will be issued.
3. Check in the weapon as luggage, including a copy of the authorization inside the packaging.

Departures from Italy

Passengers intending to transport firearms and/or ammunition must inform and present them at the Border Police Office before acceptance by the Carrier.

Thus, present an appropriate container to the Polizia di Stato to complete, in triplicate, the corresponding “Declaration for the carriage of arms and/or ammunition as checked baggage” form. Once the required checks are completed, the passenger obtains the transport authorization visa.

After completing the verification of the relevant documents, the Police Office will return the weapon and/or ammunition to its rightful owner.

Subsequently, the Passenger will check in the container as baggage, enclosing a copy of the authorization inside the packaging. The weapon and corresponding ammunition must be delivered in a container weighing no more than 5 kg.

8.8 Transport of liquids

To protect against the threat of liquid explosives, the European Union has adopted security regulations that limit the amount of liquid substances that can be carried once security control limits are exceeded. Particularly, it is permitted to bring liquids on board the aircraft in containers with a maximum capacity equivalent to 100 ml (1/10 of l) or equivalent (e.g., 100 g). The containers in question must be placed inside a transparent resealable clear plastic bag, with a capacity not exceeding 1 l, which must be presented separately at the security check.

Liquids include: water or other beverages, soups, syrups, perfumes, creams, lotions, oils, sprays, gels, ointments, makeup, and eye mascara, as well as any other substance with the same consistency.

Medicines and liquids prescribed for dietary purposes, including baby food needed during the trip, may be transported outside the plastic bag without volume limitation, upon demonstrating their effective necessity. Essential medications during the flight must be accompanied by a prescription or proof of purchase.

In any case, liquid substances can be carried in Checked Luggage (since the new rules only concern Carry-On Luggage) and liquids can be purchased in stores located beyond the point where the Boarding Pass must be presented or on board the aircraft, always retaining the corresponding proof of purchase, provided that the established quantities are respected.

8.9 Right of the Carrier to inspect Baggage

For safety reasons, the Carrier or airport authorities may inspect and/or search any baggage or part of it at any time, from the moment the Passenger entrusts their luggage, through the appropriate staff or technical devices. By accepting these Conditions of Carriage, the Passenger expressly permits the inspection and/or search of their luggage whenever necessary. The Carrier shall not be liable for any damage caused to the baggage (such as breakage of locks, zippers, packaging, etc.) resulting from inspection operations.

The Carrier reserves the right to deny boarding to the Passenger, without incurring any liability, in case the Passenger does not accept the inspection and/or search of their luggage, or its delivery to local authorities.

National regulations regarding the travel of minors abroad are always subject to change over time and, in any case, depending on the country, may be structured in a special and different manner than indicated below. Therefore, it is always the responsibility of the person purchasing the Ticket, for themselves and/or for the minors traveling on a flight with the Carrier, to commit to verifying and respecting—without any liability being attributed to the Carrier in the contrary case— the various regulations concerning the travel of minors abroad.

9.1 Infants

A child under the age of 2 is considered an Infant (INF). It is recommended not to travel with babies younger than 2 weeks.

Infants travel on the accompanying adult’s lap and must have their own boarding pass, upon payment of a specific fare, which will be determined at each moment based on the chosen destination and flight period. Infants will not be entitled to carry additional luggage beyond that of the adult they are accompanying.

In any case, it is permitted to travel with only one infant per adult. The transport of the stroller is free of charge.

9.2 Minors

Except for Infants, all minors are subject to the adult fare and travel with an assigned seat.

For crossing borders, all minors must have an individual travel document (passport or, if recognized by the transit countries, a valid identity card for international travel or another equivalent travel document). For more information, it is advisable to consult the individual regulations regarding the travel of minors abroad.

The minor passenger must present themselves at the check-in counters with a valid identity document and the required documents according to the regulations of the destination countries to enter their respective territories. It is the responsibility of the parents or guardians to ensure that the minor passenger possesses a valid identity document and any other requirements requested by customs and immigration authorities. Penalties, fines, expenses, or costs arising from the lack of such requirements or valid documents will be borne by the parents or guardians. Therefore, it is recommended to contact the immigration authorities of the destination country to obtain the necessary information and clarifications before purchasing the Ticket. If the documents presented by the minor passenger are not valid, the Carrier may refuse boarding without any entitlement to a refund.

9.3 Unaccompanied Minors 

The definition of “unaccompanied minors” refers to children aged 5 to 11 years old who are traveling under the care of the Carrier. Children under the age of 5 cannot travel unaccompanied. Minors aged 12 to 16 are considered “young passengers” and do not require the Carrier’s care to travel alone unless a specific request is made by the parents or guardian. For passengers aged 5 to 11, an unaccompanied minor assistance service is available. For departures from Italian airports, the unaccompanied minor service is required for passengers aged 5 to 14.

A request must be made through the travel agency, which must communicate the details of the person dropping off the minor at the departure airport and the person picking up the minor at the destination airport to the Carrier. The travel agency will provide all instructions regarding the “unaccompanied minors” procedure and the payment for the assistance cost. The presentation of the unaccompanied minor at the Carrier’s check-in counter in the departure airport must be made at least 2 hours prior to the scheduled departure time. Otherwise, the assistance service may not be guaranteed, and consequently, boarding the flight may not be assured. In such cases, there is no provision for refunding the ticket price or the cost of the unaccompanied minor assistance service.

For all Passengers whose psychophysical state makes it necessary to have special assistance either on board or during boarding and disembarking, a medical certificate stating the person is fit to fly duly signed by a doctor is required.

The medical certificate is required for the following circumstances:

• Passengers whose physical and/or mental state, or their behaviour, may make them incapable, should they not be properly assisted, of looking after themselves or who may be a danger to themselves or other people or to the safety of the flight;
• Passengers suffering from illnesses which are considered (which are thought to be) contagious and which could be transmitted on board;
• Passengers who are in need of the administration of oxygen for medical purposes. Small oxygenators with gas or air cylinders are permitted, while cold liquid oxygen is forbidden;
• Passengers who are in need of medical assistance or of specific medical equipment, except for the cases as listed in the points above

During the last four weeks of pregnancy before childbirth (from the 36^th week), an expectant moms will not be accepted on board in any circumstance. From the 32^nd to the 36^th week, pregnant passengers will only be accepted on board if they present a medical certificate attesting that they are safe to travel, along with a liability waiver that must be completed and signed directly by the person concerned.

Regarding multiple pregnancies, between the 28^th and 32^nd weeks, a medical certificate must be presented indicating that the expectant passenger can travel by plane, along with a signed liability waiver. In such cases, even with a medical certificate, boarding is prohibited after the 32^nd week.

If the pregnancy has been declared high-risk, the Carrier will not accept the passenger onboard even if they have a medical certificate. Pregnant passengers will only be accepted on board if their return date does not exceed the limits indicated above. In any case, the medical certificate and authorization must be issued maximum seven days prior to the flight date. These must indicate that there are no objections for the expectant mother to travel by plane.

Upon payment of a supplement, it is possible to transport animals weighing up to 8 kg in the cabin, including their food and the designated carrier. At the time of purchasing the ticket through their travel agency, the passenger must request the service for transporting an animal in compliance with the conditions outlined below.

The transport of animals is not permitted on flights to/from the United States or the United Kingdom.

The animal may only travel inside a waterproof carrier equipped with ventilation holes (maximum dimensions: 45 x 35 x 25 cm). If, in the sole opinion of the ground or flight staff, the carrier is deemed unsuitable or unsafe, the animal will not be accepted on board the aircraft. Food and water containers must have secure closures to prevent accidental spillage.

The carrier must be placed on the floor, at the passenger’s feet, or under the passenger’s seat. The carrier cannot be placed on unoccupied seats or on the passenger’s lap.

Animals that, due to their particular characteristics (foul smell, health condition, bad hygiene, or aggressive behaviour), could disturb passengers are not allowed on board.

From the start of boarding until the end of disembarkation, the animal must remain secured in the carrier.

Only dogs and cats are allowed for transport. The passenger must ensure that the regulations of the destination country allow the transport of animals, that the appropriate hygienic measures are fulfilled, and that they possess the necessary documentation for ownership and transport. The passenger will be responsible for any damages (such as fines imposed by the destination country, etc.) incurred by the Carrier due to the transport of animals without the pertinent documentation.

A maximum of 3 carriers is permitted on the same flight, with no more than one per passenger.

To check the availability of space on board the aircraft for transporting animals, the passenger must contact the Carrier through their travel agency. If this step is not taken, acceptance of the animals at check-in cannot be guaranteed.

On Albastar flights, the transport of animals in the cargo hold is not permitted.

The crew reserves the right to request a seat change for passengers with animals to ensure compliance with safety regulations. The Carrier reserves the right to deny the transport of animals if one or more of the above provisions are not complied with.

Access is granted at the time of boarding after passing through administrative and security checks: it is mandatory for the Passenger to present a Boarding Pass, a personal, non-transferable document issued after completing the check-in procedure.

The Carrier guarantees the automatic assignment of a seat to all Passengers, subject to availability, at the airport counters.

Flight or cabin crew are authorized to modify the seat assignments of Passengers if necessary to ensure the safety of the flight, particularly regarding seats located next to emergency exits, which cannot be occupied by particularly large Passengers, pregnant women, Passengers with infants, children, or those with functional disabilities, and more generally, by any individuals whom the flight crew would not be able to assist in the event of an emergency, as specified by regulations.

Smoking on board of all the Carrier’s aircraft is strictly forbidden. Violating this prohibition may result in legal actions and the payment of administrative fines established by current regulations.

The consumption of one’s own alcoholic drinks carried or offered by a third party on board of the Carrier’s aircraft is not permitted.

In accordance with international regulations, including EASA Circular 965/2012 / Annex 4, CAT. GEN.MPA 140 PED – Reg. Eu 2338 of December 16, 2015, Albastar prohibits the use on board the aircraft of all portable electronic devices, including but not limited to mobile phones, laptops, portable recorders, CD players, electronic games, or transmitting devices, including remote-controlled toys and walkie-talkies, except for:

• Hearing aid devices.
•  
• Electric shavers.
• Portable sound players (not laser or digital readers).
• Laptops that are not connected to printers or CD readers, limited to the cruising phase and with the specific prior approval of the aircraft commander.

The use of these devices on board is allowed before the doors are closed, unless the Captain deems their use incompatible with ongoing operations.

In accordance with national and international regulations, the aircraft is under the authority of the Captain. Individuals on board must strictly adhere to their instructions. The Captain is authorized to take necessary measures against Passengers who exhibit disruptive behaviour. The Passenger will be held responsible for any damages caused to the Carrier or third parties as a result of their behaviour and will be obligated to compensate accordingly.

In addition to what is stated in other clauses of the Conditions of Carriage, the Carrier may deny boarding, the continuation of transport of the Passenger or their Baggage, or may cancel the corresponding Ticket under the following circumstances:

• Due to safety or public order reasons.
• To prevent the violation of laws of the state of departure, arrival, or those overflown.
• When the behaviour, or the mental or physical condition of the Passenger is such that special assistance is required from the Carrier, which can only be provided under excessively onerous conditions; it may cause considerable or continued inconvenience; it may endanger themselves and/or other Passengers and/or flight crew; it may pose a danger to the property belonging to the Carrier or third parties.
• If the Passenger exhibited unacceptable behaviour on a previous flight.

Should the Carrier be unable to provide the service of air carriage for any of the reasons mentioned above or if the Ticket is cancelled for any such reason, the Passenger will not be entitled to any refund.

If, for any reason, the public authorities of the countries where, from which, or over which the air transport is carried out deny entry and/or passage of a Passenger, including transit, the Passenger must pay the transportation cost to return to the airport of origin or to any other airport. The Carrier shall not refund the Passenger the portion of the Ticket price corresponding to the routes not completed, nor shall it be considered responsible for the Passenger’s Baggage.

This notice summarizes the rules applied to air Carriers within the European Community in accordance with community law and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits on liability in cases of Passenger injury or death. For damages up to 128,821 SDR (approximate equivalent in local currency), the air Carrier cannot contest the claim for compensation. Beyond this amount, the air Carrier may contest a claim only if they can prove that the damage is not attributable to it.

Advance payments

In the case of injury or death of a Passenger, the Carrier must pay an advance within 15 days from the identification of the person entitled to compensation to address immediate economic needs. In the case of death, the advance cannot be less than 16,000 SDR (approximate equivalent in local currency).

Delays in Passenger Transport

In the event of a delay, the Carrier is liable for damages unless it took all possible measures to prevent it or if it was impossible to take such measures. Liability for damages is limited to 5,346 SDR (approximate equivalent in local currency).

Delays in Baggage Transport

In the event of a delay, the air Carrier is liable for damages unless it took all possible measures to prevent it or if it was impossible to take such measures. Liability for damages is limited to 1,000 SDR (approximate equivalent in local currency).

Destruction, loss or damage to Baggage

The air Carrier is liable for destruction, loss, or damage to Baggage up to 1,288 SDR (approximate equivalent in local currency). In the case of Checked Baggage, the air Carrier is liable for damages even if its conduct is faultless, except for inherent defects in the Baggage. Regarding Unchecked Baggage, the air Carrier is only liable if the damage can be attributed to it.

Higher liability limits for Baggage

Passengers may benefit from a higher liability limit by making a special declaration, no later than at the time of check-in, and paying a surcharge.

Claims Regarding Baggage

In case of damage, delay, loss, or destruction during the transport of Baggage, the Passenger must submit a written claim to the Carrier as soon as possible. If Checked Baggage is damaged, the Passenger must submit a written claim within seven days, and in the case of delay, within twenty-one days, from the date the Baggage was made available to the Passenger.

Delay, destruction, loss, or damage to Cargo

The Carrier is liable for delay, destruction, loss, or damage related to the transport of Cargo up to 22 SDR/kg (approximate equivalent in local currency).

Liability of contracting and operating Carriers

Claims should be directed to the customer service office and/or the baggage assistance office indicated on the ticket (contracting Carrier) and/or to whoever performed the transport (operating Carrier), whether the first or last Carrier, as well as the one that operated the flight where the damage occurred. If travel insurance was purchased during the booking process, the claim may be sent to both the insurance company and the Carrier.

Time Limits for Compensation Action

Legal actions must be initiated within two years from the date of arrival or from the date the flight was supposed to arrive.

Basis of Information

The rules indicated above are based on the Montreal Convention of May 28, 1999, established in the Community by Regulation (EC) No. 2027/97, as amended by Regulation (EC) No. 889/2002, and national legislation of the member states.

Albastar offers a wide range of additional services which are provided to Passengers during the booking process and allow them to customize their trip to their requirements.

Albastar has established agreements with other companies to offer Passengers additional services beyond air transport, such as insurance, parking, hotel bookings, or car rentals. In these cases, the supplementary services purchased by the Passenger will be subject to the terms and conditions set by the respective providers.

Albastar disclaims any responsibility for any failure in the provision of such additional services.

These general conditions of carriage are subject to international agreements, European Comunity regulations, and the national laws in force regarding air transport.

The personal data of the Passenger, collected during the ticket purchase process on the Website or through the Reservations Office, will be processed in accordance with the provisions set out in the Privacy Information Notice published on the Carrier’s website.

In the case of ticket purchases through authorized travel agencies, these agencies will be responsible for the processing and must provide the information notice to the Passengers and obtain written consent for processing where required by law. The Carrier disclaims all responsibility regarding the processing of personal data provided by the Passenger. The same provisions will apply to tickets related to non-regular flights, where the tour operator is responsible.