CHECK-IN

CHECK-IN PROCEDURES

Everything is ready before your leave: you’ve prepared your luggage, checked your documents, said goodbye to friends and relatives. All you have to do is go to the airport and get on the plane! How long before my flight should I arrive at the airport? When do the boarding procedures close? Which documents do I need to show?
You can find the answers to all your questions here, so that you can leave with no worries!

The passenger must arrive at the airport in sufficient time to carry out check-in and security procedures. Online check-in is available only for scheduled flights.

Check-in activities for flights shall start approximately two hours prior to the scheduled flight departure time and end 45 minutes before the flight departure time. Should the passenger arrive after the aforementioned time limits, the Airline may deny boarding, and the passenger shall not be entitled to any refund or compensation.

On the day of the scheduled departure, the passenger must arrive at the check-in desks with a valid identity document – suitable to reach the country of destination – and their ticket. Self-certifications shall not be accepted as proof of identity. Passengers must make sure they have valid documents necessary to enter the country of arrival as per laws and regulations of the destination country. Passengers must make sure that they are in possession of a valid identity document and of any other documents and requirements as requested by the customs and immigration authorities. Penalties, sanctions, expenses or costs incurred due to the lack of any such requirements or valid documents shall be charged to the passenger. If the documents exhibited by the passenger are not valid or if the name of the passenger indicated on the ticket does not correspond to that on the identity document, the Airline may deny boarding and the passenger will not be entitled to any refund or compensation.
Exceptionally, in the event of theft or loss of ID documents, only in the case of return flights and EU/Schengen flights, passengers are allowed to access boarding by showing the theft or loss report, issued by local police authorities, in addition to the approval received by the Airline. For more information, contact our customer service.

Minors must go to the check-in counters with a valid identity document and other documents as required by the rules of the countries of destination for entry into their respective territories. Parents or those exercising parental authority must ensure that the minor is in possession of a valid identity document and additional requirements or documents required by customs and immigration authorities. Penalties, sanctions, costs or expenses resulting from the lack of such requirements or valid documents will be charged to the parents or the person exercising parental authority. If the documents exhibited by the minor passenger are not valid, the Airline may deny boarding and no refunds will be given.

accepted documents

You’ve planned your trip down to the last detail and no doubt you’ve checked the validity of your documents and those needed to fly to your destination. Take them with you together with your ticket and go to the Albastar check-in desk.
Passengers must make sure that they have a valid identity document that meets the requirements requested by Albastar, the immigration authorities and other authorities at each individual destination.

It is each passenger’s responsibility to carry a travel document which meets the requirements of Albastar, immigration and other authorities. Any fines, penalties incurred by us as a result of breach of these requirements shall be paid by or charged to you.

International travel – Travel documents accepted

• A valid passport. all non EU passport holders, travelling into a Schengen member country are obliged to ensure that their passport is valid for at least 3 months from the date of their departure from the Schengen member country. This requirement does not apply to holders of a Schengen issued residence permit or long term visas.
• A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Albastar flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
  *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.
• Valid German Government issued ‘Kinderausweis’ travel document
• A valid Greek National Police identity card.
• A valid Italian Certificato Di Nascita with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L’ESPATRIO’ for travel on international flights
• A valid UN Refugee Convention Travel Document, issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.
• A valid Convention Travel Document, issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport.
• A valid Collective Passport issued by an EU/EEA country
• A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay.
  If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette

Special photo ID requirements for minors – International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” and with one or both parents can travel on EU/Schengen flights with no additional documentation required only if the name of the parents are mentioned in the document, otherwise, the parent or the legal guardian must carry the family status certificate or the birth certificate of the minor.
If the minor under 14 is travelling with the new style ID card  with neither a parent nor a legal guardian but with a third person, he/she should be in possession of an “affido“signed by both  parents or the legal guardian and stamped by the Authority in charge of issuing passports.

Domestic flight  – travel documents accepted

*National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Albastar flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

**The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.