RITARDI E CANCELLAZIONI
Se il volo arriva più di tre ore dopo l’orario previsto o viene cancellato entro quattordici giorni dalla partenza, potresti avere diritto a richiedere un risarcimento EC261.
MODULO PER LA RICHIESTA DI RISARCIMENTO
Se la causa del ritardo o della cancellazione è classificata come circostanza straordinaria non avrai diritto a richiedere un risarcimento.
Secondo il Regolamento (CE) 261/2004, si definiscono circostanze straordinarie casi in cui il ritardo o la cancellazione sono state causate da un evento che non sarebbe stato possibile evitare dalla compagnia aerea anche avendo adottato tutte le misure necessarie. Tali circostanze ricadono nell’ambito della forza maggiore e possono includere restrizioni del controllo del traffico aereo, condizioni meteorologiche, disordini civili, allarmi terroristici e allarmi di sicurezza, azioni sindacali, emergenze mediche e carenze impreviste della sicurezza del volo. Se la compagnia aerea è in grado di provare che il disagio è stato causato da circostanze straordinarie, non è previsto alcun rimborso.
Si può presentare un reclamo compilando l’apposito form presente sul sito inserendo tutti i dati richiesti;
Verifica qui le condizioni per la richiesta di rimborso in caso di disagi con la Compagnia (cancellazioni, ritardi, overbooking o altri inconvenienti).
Passenger Rights – Additional Information
The maximum term to submit a claim to Albastar in the circumstance of application of Regulation (EC) 261/2004 and Regulation (EC) 1107/2006 on the rights and assistance of passengers with reduced mobility (PRM), is five years from the day of the incident that could be transmitted mentioned claim.
When the resolution of a claim to Albastar is not fully satisfactory for the passenger, or within a maximum period of one month from the date of submission of the claim, if it has not been answered, the passenger will have the possibility of appealing, for the resolution of the elapsed conflict, before the State Air Safety Agency – AESA *
(https://www.seguridadaerea.gob.es/), as a Spanish accredited entity for the alternative resolution of air transport disputes (ADR) in which they are applicable European Union Regulations on the protection of air transport users (Reg. (EC) 261/2004 and Reg. (EC) 1107/2006), expressly excluding from this procedure claims for baggage, damages and clauses of the contract of carriage.
It will be cause for inadmissibility of the claim to AESA its presentation once a period of one year has elapsed from the presentation of your claim to Albastar.
The decision adopted by AESA in ADR disputes will be binding on Albastar.*
Regarding Reg. (EC) 261/2004 only in case of a flight operated by Albastar in which:
1) the passenger departs from an airport located in Spanish territory, or
2) the passenger has as destination an airport located in Spanish territory and has departed from an airport located outside the EU.
* Regarding Reg. (EC) 1107/2006 only in case of a flight operated by Albastar in which:
1) the passenger leaves, arrives or transits through an airport located in Spanish territory, or
2) the passenger has as destination an airport located in Spanish territory and has departed from an airport located outside the EU (for the cases provided for in articles 3, 4 and 10 of said Regulation)
